You may return most items that are new in original packaging within 30 days for a full refund or exchange.
We cannot accept returns of certain items, including but not limited to:
- Ladders & scaffolding
- Gas powered products (outdoor equipment, generators etc.)
- Lasers (line lasers, distance meters, rotary lasers, detectors etc.)
- Levels
- Instruments (multimeters, clamp meters, sound meters, metal detectors etc.)
- Precision tools (calipers, micrometers, gauges etc.)
- Safety supplies (fall arrest, respirators, harnesses, hard hats etc.)
- Software
- Specialty tools (automotive, mechanical etc.)
- Repair parts
- Special order items
- Discontinued and clearance items
- Opened items in non-saleable condition
- Items damaged due to misuse/user error
- Gift certificates or cards
Please don't hesitate to reach out for clarity on any of these exceptions.
In order to process your return, please note the following requirements:
- Original purchase receipt
- The card or tender originally used for payment. If payment card is not available, a non-refundable store gift card or in-store credit will be issued
- All original package contents and packaging; for kit items, all components must be included (tools, batteries, charger). Any additional bonus or free items included in the original sale must also be included
- Original purchaser's contact information which may be requested in the form of Government ID (i.e. Driver's License)
Online Returns
If you wish to return an item purchased online, please log into your account and select "Return Item(s)" and you'll be able to request a Return Goods Authorization (RGA) number. Once we receive and authorize the request, instructions on sending your item(s) back will be emailed to you. Your return can either be shipped* or dropped off at one of our locations in Hamilton.
Bonus and Free Goods
Some deals available on our site may include bonus items or free gifts with purchase. These items do not have cash value and may not be returned on their own. If free or bonus items are defective, they must be serviced under the terms and conditions of the manufacturer's warranty. If an item being returned included a bonus or free item, the bonus or free item must be returned as well. Any included bonus or free item not returned with the primary item will have the retail value applied against the return.
Damaged Orders
Unfortunately, not all orders arrive in the same condition that we shipped them. If upon delivery the package is visibly damaged, it can be refused and will be sent back to us for a refund or replacement. If there is no visible damage to the package but upon opening the contents appear to be damaged, please contact us ASAP. We may require photos and other details to ensure a proper resolution.
* Shipping charges are non-refundable unless you had to return the product because of our error. Any item deemed to be defective must be returned for inspection before a refund is issued or replacement is sent out.
** Return shipping will be at the purchaser's expense. We do not provide free return shipping unless you received an incorrect item(s) or the item(s) were received damaged or defective. Should that be the case, please be sure to contact us asap. For your convenience, you can request that we provide a return shipping label and the charge would be deducted from your refund.