Do you have a storefront location?
Yes. We have two stores located in Hamilton, Our first store established back in 1979 is located at 1104 Barton Street East at the corner of Barton and Ottawa in the east end of Hamilton and our second store located at 1361 Rymal Road East at the corner of Dartnall and Rymal on the Hamilton Mountain.
Is the pricing online the same as the pricing in store?
Yes. We offer the same pricing to our online customers as we do to our local customers in store. Prices are provided in Canadian Dollars (CAD) and do not include shipping and handling or sales taxes (unless otherwise indicated).
Do you offer price matching
Subject to approval, we will accept a price match request of any lower advertised price from an Authorized Canadian Dealer for an identical product with no difference in included bonus goods or accessories, within 30 days from the original purchase date. To be eligible for this offer, we must be able to verify that the dealer has stock immediately available for delivery to your location. This price matching offer does not apply to limited-time or limited-quantity sales, used items, clearances, liquidations, misprints, advertising errors, or price reductions from rebates, coupons, loyalty rewards or similar incentives. This price matching offer is not eligible for prices from online marketplaces, such as Amazon or eBay. We reserve the right to decline a price match request for any reason at our discretion.
Price guarantee
We will honour a price guarantee for up to 30 days from the original purchase date. If we reduce the advertised price of the product on this website, and the product is otherwise identical as advertised on this website with no change in the promotion or inclusion/exclusion of bonus goods or eligible discount codes or coupons, we will refund to you the difference between the previous price and the current price in the form of in store credit or gift card. The following exceptions to this apply: if it is a limited time or tiered sale, or if it is a vendor-assisted sale which is subject to inventory availability.
What method of shipping is used for the free shipping
Any domestic shipments under 40 lbs. are shipped with Loomis, Purolator, Canada Post or UPS. We reserve the right to select the most economical shipping option for any order qualifying for free shipping. Special arrangements can be made through other courier companies as well, please contact us for information.
Do you offer Gift Cards
Yes, gift cards are available to purchase in store and online in any denomination you choose.
Can I have my items delivered to my workplace or any other address?
Orders may be shipped to a secondary location however the billing address and phone number provided must be associated with your credit card. If you require your order to be shipped to an address other than the billing address, please contact us prior to completing your order.
Are there any additional fees involved?
No, we do not charge processing or any other fees. You will be charged for the product you are purchasing plus applicable taxes and shipping.
Why was my transaction declined?
We take credit card fraud very seriously and we are diligent in protecting both ourselves and our customers. Our system relies on an AVS (Address Verification System), when a credit card is processed our gateway returns either an approval or an error code. Please make sure your billing address matches what your credit card provider has on file. If this information is correct and your transaction was declined, please let us know and we can investigate further.